I bought credits but don’t see them reflected in my account. Did they disappear?
Fireworks operates with a postpaid billing system where:
Prepaid credits are instantly applied to any outstanding balance.
Example: If you had a $750 outstanding bill and added $500 in credits, your bill would reduce to $250, with $0 remaining credits available for new usage.
To check your credit balance:
Visit your billing dashboard.
Review the “Credits” section.
Check your current outstanding balance.
Note: Credits are always applied to any existing balance before being available for new usage.