> ## Documentation Index
> Fetch the complete documentation index at: https://fireworks.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why might my account be suspended even with remaining credits?

Your account may be suspended due to several factors:

1. **Monthly spend limit reached**:
   * Your monthly spend limit can pause usage even if you still have a credit balance.
   * Increase your spend limit in Billing to resume usage. Adding credits alone does not raise the limit.

2. **Payment or risk checks**:
   * Accounts may be temporarily paused if payment verification fails.
   * In some cases, manual review can temporarily limit usage.

3. **Post-paid contract terms**:
   * Contracted customers on post-paid billing may have different suspension rules under their agreement.
   * Enterprise monthly spend alerts are informational and do not pause service.

<Note>
  If you're experiencing account suspension issues or need assistance with your spend limit or billing settings, please contact [inquiries@fireworks.ai](mailto:inquiries@fireworks.ai).
</Note>